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The Service Management Approach to Information Technology
When you plug the stereo into the wall, you expect to hear music. A lot goes into generating the electricity, getting it into your home, through the walls, and into that plug, but you don’t have to...
View ArticleOrganizing for ITIL: Getting it Done with Existing Staff
ITIL makes sense in concept: focus IT efforts on the support and delivery of services that meet the needs of the business. Manage risk. Improve. Rinse and Repeat. It’s really a common sense approach,...
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